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FAQ

Quick answers.

Can't find what you're looking for? Use the form above and we'll get back to you.

Is there a free trial?

Yes - 7-day free trial on all plans with full access. Cancel anytime.

Can I switch plans later?

Absolutely. Upgrade or downgrade anytime. Immediate access on upgrade. Downgrade takes effect at start of next billing cycle.

Is there a discount for annual billing?

Yes. Annual billing saves about 20% - Starter is $31/mo and Professional is $63/mo when billed annually. Plus is billed monthly: $119 includes your first therapist, then $59 per additional therapist.

Do you help with migration?

Yes. We help migrate your data from SimplePractice, TherapyNotes, and other platforms. Migration support is included at no extra cost.

Do you sign a HIPAA BAA?

Yes. Every account includes a signed BAA at no additional cost. Standard on all plans.

What's your uptime guarantee?

99.9% uptime SLA on all plans. Enterprise-grade infrastructure with redundancy across availability zones.

Existing Customers

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Technical Support

Priority members get 1-hour response.

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Billing Questions

billing@mediyn.com or call during business hours.

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Feature Requests

We review every suggestion from our users.

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Your evenings belong to you. Not your notes.

Join the therapists who stopped staying late for documentation and started focusing on what matters - their clients.

7-day free trial · Full access · Cancel anytime